Chatwoot is a modern, open-source customer support platform designed as an alternative to Intercom and Zendesk. It also serves as a Slack alternative by enabling team collaboration through real-time messaging, shared inboxes, and integrations, making it suitable for both customer support and internal communication.
It offers a comprehensive suite of features including:
- AI Assistant (Captain): An integrated AI agent that automates conversations, provides smart answer suggestions, and offers quick access to past interactions and help articles.
- Omnichannel Support: Manages customer conversations across various channels like website live chat, email, social media (Facebook, Instagram), and messaging platforms (Telegram, Line) from a unified interface.
- Knowledge Base: Facilitates self-service experiences with a customizable and easy-to-use help center.
- API Extensibility: Allows developers to build custom integrations and solutions tailored to specific support needs.
- Self-Hosting: Enables users to host Chatwoot on their own infrastructure, ensuring data ownership and compliance.
Key use cases include:
- Automating customer support interactions with AI.
- Providing a unified view of customer conversations across multiple channels.
- Empowering customers with self-service knowledge base resources.
- Customizing and extending the platform to meet unique business requirements.
- Maintaining data privacy and compliance through self-hosting.
