UVdesk is an open-source helpdesk system designed for eCommerce, marketplaces, and multichannel support. Built on PHP and the Symfony framework, it provides a customizable platform for managing customer support tickets and improving customer service. As an open-source alternative to proprietary platforms like Zendesk, UVdesk offers businesses full control over their support infrastructure with flexibility to tailor features to their specific needs.
Key Features:
- Ticket Management: Efficiently create, manage, and organize customer support tickets.
- Workflow Automation: Automate processes with rules and presets for tickets from different channels.
- Multichannel Integration: Integrate multiple channels, including marketplaces, eCommerce stores, and email.
- Ecommerce Integration: Fetch order details from integrated eCommerce platforms.
- Knowledge Base: Create a public library of information to help customers find answers independently.
- Form Builder: Design custom forms for website front-end to gather customer information.
- App Ecosystem: Extend functionality with apps for CMS integration, social media, and more.
Use Cases:
- eCommerce Customer Support: Manage customer inquiries, order details, and support requests directly from your eCommerce platform.
- Marketplace Support: Centralize support for multiple marketplaces in one system.
- Internal Helpdesk: Provide support for internal teams and manage IT requests.
- Open Source Customization: Tailor the helpdesk system to specific business needs with PHP/Symfony customization.
