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Home/Categories/Customer Support/UVdesk
icon of UVdesk

UVdesk

Open source alternative to Zendesk, Freshdesk and Zoho Desk

Manage customer support tickets across email, storefronts, and marketplaces with a PHP/Symfony helpdesk you can self-host.

19.6K starsCSSOSL-3.0
Visit websiteGitHub repoDeployDeploy on Hostinger
image of UVdesk
Contents
  1. 01Who UVdesk is for
  2. 02The problem it solves
  3. 03How it solves it
  4. 04Strengths and trade-offs
  5. 05UVdesk vs alternatives
  6. 06Tech stack
  7. 07FAQ
  8. 08Similar open-source tools
TL;DR

UVdesk is an OSL-3.0 helpdesk platform for ecommerce and support teams that want a Zendesk or Freshdesk alternative they can self-host. It covers tickets, workflows, knowledge base content, email support, and marketplace integrations on a PHP and Symfony stack.OSL-3.0 · CSS · 19.6K stars

who it's for

Who UVdesk is for#

Ecommerce teams owning support operations

Use UVdesk when support tickets need order context and the business wants to control customer conversation history.

Skip if:

Skip if you need a fully managed enterprise helpdesk with mature app marketplace support.

Agencies building custom client helpdesks

The PHP stack and source access make UVdesk practical for tailored support portals.

Skip if:

Skip if the client has no budget for ongoing server maintenance.

the problem

The problem it solves#

Customer support software becomes expensive as teams add agents, channels, and automation. Proprietary helpdesks also hold ticket history, customer messages, order context, and internal support notes in a vendor database.

Ecommerce teams need a support desk that can connect to stores and marketplaces while still giving technical teams control over hosting, customization, and long-term customer data.

how UVdesk solves it

How it solves it#

Ticket management and workflows

Organizes customer requests into tickets with assignment, status, workflows, and support-team coordination features.

Ecommerce and marketplace orientation

UVdesk positions itself around ecommerce support, including integrations that can bring order and customer context into support workflows.

Knowledge base support

Includes a knowledge base path so teams can publish answers and reduce repeated support requests.

strengths · trade-offs

Strengths and trade-offs#

Strengths

  • PHP and Symfony customization pathTeams already comfortable with PHP can customize the helpdesk instead of being limited to proprietary app settings.
  • Self-hosted support dataRunning UVdesk yourself keeps ticket history, customer conversations, and support operations inside your own infrastructure.

Trade-offs

  • -Requires application maintenanceSelf-hosting a helpdesk means owning upgrades, email deliverability, security patches, backups, and integration upkeep.
versus alternatives

UVdesk vs alternatives#

UVdesk vs Zendesk

UVdesk and Zendesk both manage support tickets, customer conversations, and knowledge base content. UVdesk gives teams a self-hosted PHP and Symfony helpdesk; Zendesk provides a proprietary managed support suite.

UVdesk is better when support data ownership and customization matter. Zendesk is still better when the team needs a mature hosted ecosystem, advanced enterprise administration, and many third-party apps.

tech stack · detected from GitHub

What it's built on#

Languages
JavaScriptPHP
frequently asked

FAQ#

Is UVdesk open source?

Yes. UVdesk Community is open source and the synced repository reports OSL-3.0 licensing.

Can UVdesk replace Zendesk?

UVdesk can replace Zendesk for self-hosted ticket management, knowledge base content, and ecommerce-focused support workflows. Zendesk remains stronger for large enterprises that need a broad managed ecosystem.

What stack does UVdesk use?

UVdesk is built with PHP and the Symfony framework.

also worth a look

Similar open-source tools#

Chatwoot

·37,902 GitHub stars

Self-hosted customer support platform with live chat and AI

Alternative toZendesk

FckSignups

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Open-source tools that work instantly, no signup required

InCustomer Support

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·27,734 GitHub stars

One menu bar icon replacing a dozen paid macOS apps

Alternative toiStat Menus

Vela

·1,988 GitHub stars

OpenStreetMap and Google data, no account, no Play Services

Alternative toGoogle Maps

crm

·3,809 GitHub stars

Self-hostable CRM with unlimited users and Kanban deal tracking

Alternative toHubSpot CRM

supervision

·51,226 GitHub stars

Python toolkit for computer vision detection, tracking, and annotation

Alternative toRoboflow

Repository

Stars
19.6K
Forks
565
License
OSL-3.0
Latest
v1.1.8
Last commit
382 days ago
Last verified
Oct 6, 2026
Repo
uvdesk/community-skeleton ↗

Additional details

Language
CSS
Open issues
80
Contributors
46
First release
2018

Categories

Customer SupportBusiness & ProductivityIT Management

Tags

Customer SupportKnowledge BaseWorkflow AutomationSelf HostedEmailCRMTask Management