Open Source Alternatives LogoOpen Source Alternatives
AlternativesBlogAdvertise
Open Source Alternatives LogoOpen Source Alternatives

Stay Updated

Subscribe to our newsletter for the latest news and updates about Alternatives

Open Source Alternatives LogoOpen Source Alternatives

Handpicked Open Source Alternatives to Paid Softwares

Product
  • Search
  • Categories
  • Tag
  • Sign In
Resources
  • Blog
  • Collection
  • Submit
  • Advertise your tool
Company
  • Privacy Policy
  • Terms of Service
  • Refund Policy
  • Sitemap
Copyright © 2026 All Rights Reserved.
Home/Categories/Customer Support/UVdesk
icon of UVdesk

UVdesk

Open source alternative to Zendesk, Freshdesk and Zoho Desk

An open-source helpdesk system built on PHP/Symfony, offering features like ticket management, workflow automation, and multichannel integration.

18.6K starsCSSOSL-3.0
image of UVdesk
Contents
  1. 01Who UVdesk is for

Repository

Stars
18.6K
Forks
563
License
OSL-3.0
Latest
v1.1.8
Last commit
247 days ago
Last verified
May 13, 2026
Repo
uvdesk/community-skeleton ↗
Updated this year
Visit websiteGitHub repo
  • 02The problem it solves
  • 03How it solves it
  • 04Strengths and trade-offs
  • 05UVdesk vs alternatives
  • 06Tech stack
  • 07FAQ
  • 08Similar open-source tools
    • TL;DR

    UVdesk is an OSL-3.0 helpdesk platform for ecommerce and support teams that want a Zendesk or Freshdesk alternative they can self-host. It covers tickets, workflows, knowledge base content, email support, and marketplace integrations on a PHP and Symfony stack.OSL-3.0 · CSS · 18.6K stars · Updated this year

    who it's for

    Who UVdesk is for#

    Ecommerce teams owning support operations

    Use UVdesk when support tickets need order context and the business wants to control customer conversation history.

    Skip if:

    Skip if you need a fully managed enterprise helpdesk with mature app marketplace support.

    Agencies building custom client helpdesks

    The PHP stack and source access make UVdesk practical for tailored support portals.

    Skip if:

    Skip if the client has no budget for ongoing server maintenance.

    the problem

    The problem it solves#

    how UVdesk solves it

    How it solves it#

    Ticket management and workflows

    Organizes customer requests into tickets with assignment, status, workflows, and support-team coordination features.

    Ecommerce and marketplace orientation

    UVdesk positions itself around ecommerce support, including integrations that can bring order and customer context into support workflows.

    Knowledge base support

    Includes a knowledge base path so teams can publish answers and reduce repeated support requests.

    strengths · trade-offs

    Strengths and trade-offs#

    Strengths

    • PHP and Symfony customization pathTeams already comfortable with PHP can customize the helpdesk instead of being limited to proprietary app settings.
    • Self-hosted support dataRunning UVdesk yourself keeps ticket history, customer conversations, and support operations inside your own infrastructure.

    Trade-offs

    • -Requires application maintenanceSelf-hosting a helpdesk means owning upgrades, email deliverability, security patches, backups, and integration upkeep.
    versus alternatives

    UVdesk vs alternatives#

    tech stack · detected from GitHub

    What it's built on#

    Languages
    JavaScriptPHP
    frequently asked

    FAQ#

    Is UVdesk open source?

    Yes. UVdesk Community is open source and the synced repository reports OSL-3.0 licensing.

    Can UVdesk replace Zendesk?

    UVdesk can replace Zendesk for self-hosted ticket management, knowledge base content, and ecommerce-focused support workflows. Zendesk remains stronger for large enterprises that need a broad managed ecosystem.

    What stack does UVdesk use?
    also worth a look

    Similar open-source tools#

    Chatwoot

    Chatwoot

    Self-hosted customer support platform with live chat and AI

    29.9KRubyMIT
    Vaultwarden

    Vaultwarden

    Self-hosted Bitwarden-compatible password management

    60.2KRustAGPL-3.0
    PageIndex

    PageIndex

    AI-powered document understanding with explainable retrieval

    31.1KPythonMIT
    Huginn

    Huginn

    Self-hosted agents that watch the web and trigger automations

    49.4KRubyMIT
    Drivebase

    Drivebase

    Self-hosted cloud file manager with unified storage

    167TypeScriptMIT
    NothingHere

    NothingHere

    macOS app that hides all windows and mutes sound instantly

    45SwiftGPL-3.0

    Additional details

    Language
    CSS
    Open issues
    77
    Contributors
    46
    First release
    2018

    Categories

    Customer SupportBusiness & ProductivityIT Management

    Tags

    Customer SupportKnowledge BaseWorkflow AutomationSelf HostedEmailCRMTask Management

    Customer support software becomes expensive as teams add agents, channels, and automation. Proprietary helpdesks also hold ticket history, customer messages, order context, and internal support notes in a vendor database.

    Ecommerce teams need a support desk that can connect to stores and marketplaces while still giving technical teams control over hosting, customization, and long-term customer data.

    UVdesk vs Zendesk

    UVdesk and Zendesk both manage support tickets, customer conversations, and knowledge base content. UVdesk gives teams a self-hosted PHP and Symfony helpdesk; Zendesk provides a proprietary managed support suite.

    UVdesk is better when support data ownership and customization matter. Zendesk is still better when the team needs a mature hosted ecosystem, advanced enterprise administration, and many third-party apps.

    UVdesk is built with PHP and the Symfony framework.